Carriage – Where can it go wrong?

You’ve ordered the promotional item, they are being personalised, and it’s simply a matter of getting the goods delivered to you. What could possibly go wrong?



My business, RT Promotions, working in partnership with our suppliers, do our  very best to ensure our customers valued goods arrive on time, and at the right location, on every single order we process.  However, an integral part of getting our promotional products from the factory to our clients premises, involves the use of ‘business carriers’ or ‘couriers’, who tend to fall outside of our direct control, and could be seen as the weak-link in the chain.

In order to minimise the risk of our customers orders being ‘mishandled’, we recommend a few simple tips:

1: When a carrier delivery arrives, always check that the delivery is made to the right location and that it has been loaded into the area required. A carrier must deliver the goods as required, and not outside the suggested building or at the nearest available area.

2: Ensure all staff members are aware of your carrier protocol and are aware of any deliveries expected that day. When a delivery arrives, take the original order form/invoice with you to check against the carrier’s delivery note. Check the exterior of the cartons for damage.

3: Ensure all of the products, as well as the correct quantity of the products, have been delivered – this will involve physically counting items. If possible, open all boxes to check them inside as well as
their outsides.

4: If all goods are correct, sign and date the delivery note stating names clearly. Both you and the carrier service should have a copy of this document. The carrier will not wait for you to open the cartons if there is no obvious external damage, so always sign for goods as unchecked, this could save you ££££’s.

5: If there are damaged goods within the boxes, or shortages to the quantity specified, make a note of this, and ensure you report the matter within 48 hours to both the carrier and your supplier,  – this is the usual policy required.

It’s VERY rare that things go wrong, but, you’ll be minimising your risk if you take note of these simple top tips for keeping an eye on your carriers!!!

Have you had experiences of carriers letting you down?

2 Responses to “Carriage – Where can it go wrong?”

  1. Hello.

    I would like to put a link to your site on my blog roll if you want to do the same for mine. It would be a good way to build up both of our readerships.

    thank you.

  2. Hi Ben
    Thank you….
    Your blog looks good, and I think you’re right, so lets give it a go!!!

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